The Property Ombudsman (TPO)
Sharon David estate agents have agreed to follow the TPO Code of Practice for Residential Estate Agents, approved by the Office of fair trading (OFT) under its Consumer Codes Approval Scheme. By signing up to this Code of Practice we are required to provide additional consumer protection that goes beyond that required by the law. Ensuring our clients get the best available service and protection.
Anti Bribary and Corruption
The Bribary Act 2010 has been introduced to help combat bribary and corruption. It applies to all commercial organisations in the U.K. with effect from the 1st July 2001. Our company culture and ethics mean that we do not bribe or use any other means to improperly influence the desisions of clients, potential clients or government officials. We do not offer or provide bribes directly or through a third party. We do not bribe even where it might be a generally accepted practice, when competitors do so, or for any other reason. Our full anti bribary and corruption policy is available upon request.
Our aim is to provide all of our clients with an excellent level of service. However, we recognise that there could be an occasion when you do not feel satisfied with the service you have received from us. We take complaints very seriously and with this in mind we have developed a Customer Complaints Procedure which lets you know how we will deal with your complaint or issue.
Should you need to make a complaint, please contact our Complaints Manager Ms Sharon David using any of the following methods:
- In person
- In writing – Sharon David Estates, 18 Murray Street, Llanelli, Carmarthenshire, SA15 1DZ
- By telephone – 01554 779855